Google Business Profile is a free local Google listing for businesses that appear in Google search results, on Google Maps, and in the Local Map 3-Pack.
Any HVAC company can create a Google Business Profile, even if you don’t have a website. You can update your listing with photos, posts, hours, phone number, and more.
Customers with a Google or Gmail account can leave a review for your business on GBP, and those reviews will appear publicly online.
Key Takeaway
Google Business Profile (GBP) is a free listing that HVAC companies can use to appear on Google search results and generate local leads.
Google Local 3-Packs appear on roughly 93% of local searches, such as “heating repair near me” or “ac repair dallas tx.”
Some consumers also use the Google Maps app to search for heating and cooling services, in which case, Google Business Profiles are displayed 100% of the time.
I’ve worked with hundreds of HVAC companies over the past 16 years, each with its own Google Business Profile listing.
Over nearly two decades, I’ve compiled data and information to track which Google Business Profiles perform best in search and what characteristics they share.
The following guide is the result of an internal study from HVAC Webmasters based on over 4,000 Google Business Profiles.

Link Your Website to Your GBP
I was startled to find that 27% of the GBPs in our study lacked a website linked to their Google Business Profile. An additional 7% had non-secure links, 404 error links, or links to a social media page.
GBPs with proper website links easily outperformed those without them, suggesting that on-page website content directly influences rankings in Google Maps and the Google Map 3-Pack.
Choose The Right GBP Category
Our study found that 61% of GBPs used “HVAC contractor” as their primary category, followed by “Heating Contractor” (21%) and “Air Conditioning Repair Service” (14%).
Because our study primarily examined GBPs during winter months, these numbers were likely skewed by seasonality.
Our agency recommends that businesses adjust their primary category based on consumer demand, with “Heating Contractor” during winter and “Air Conditioning Repair Service” during spring and summer.
Accumulate Customer Reviews
Our internal study concluded that both the total number of reviews and review velocity (the consistency and recency of reviews) were closely associated with high rankings.
We also found that the average number of Google reviews for HVAC Google Business Profiles was 17, and 18% of GBPs had zero reviews.
How To Claim and Verify Your Google Business Profile
Create a Google Business account
I recommend creating a dedicated Google account to manage your Google Business Profile rather than using your personal account.
To create a new account, follow these steps:
- Navigate to this URL: https://accounts.google.com/
- Click “Create account”
- Select “For work or business”
- Enter your name
- Connect an existing email address (eg, jim@jimshvacdallas.com)
Check for Existing GBP
Most HVAC companies already have a Google listing long before the owner claims it.
Here’s how you can find out:
- Log in to your Google account
- Search for your business name on https://www.google.com/maps
- If a profile appears, click “Own this business?”
- If a profile does not appear, click “add this business” or “add a missing place”
Enter Business Information
Google will prompt you to enter the following information:
- Business name
- Primary category
- Secondary categories
- Business type (Storefront, service area, hybrid)
- Address (unless you are a service area business)
- Service Areas (only if you are a service area business)
- Phone number
- Website URL
Pro Tip: Choosing Your Categories
It’s best to choose your category based on seasonality and consumer demand. In spring and summer, choose “Air Conditioning Repair Service” as your primary category, and switch it to “Heating Contractor” during winter.
Be sure to include the categories you didn’t select as primary in your secondary categories from the list below.
- HVAC Contractor
- Air Conditioning Repair Service
- Heating Contractor
- Air Conditioning Installation Service
- Furnace Repair Service
- Air Duct Cleaning Service
Verify Your Business
Google will automatically select your verification method, which is frustrating for many business owners.
Most newer businesses use the “video verification” method, which requires you to submit a continuous, unedited 30-90-second video.
Here is what must be included in your video if you have a storefront:
- Surrounding area, such as street signs or neighboring businesses
- Your business name printed on permanent fixtures such as a signboard, wall, or window
- Access staff-only areas, unlock the entrance, or operate the cash register
Here is what must be included in your video if you are a service area business (SAB):
- Show a wrapped truck, tools, and logo decals
- Show a utility bill or business license
Resolving GBP Business Claims
If you find a claimed business matching your company info, you have already created an account, or someone else has.
If someone previously claimed your business, Google will give you a hint for their email address. If this doesn’t help, you’ll need to choose the option for “Request Access.”
You will then provide business and contact info to help verify that you are the business owner. Google will then contact the person who claimed the company and get back to you within a week.
Check with other team members about any existing Google listings that may be associated with their Gmail addresses.
New Google Business Profile Features
Google has launched AI-powered features, WhatsApp integration, review QR codes, and enhanced communication tools to help HVAC businesses reach as many consumers as possible.
WhatsApp Integration
HVAC businesses can integrate WhatsApp into their GBP to enable instant messaging with other WhatsApp users worldwide.
Here’s how to set it up:
- Log in to your Google Business Profile
- Navigate to “Messages”
- Add your WhatsApp number
Pro Tip: Don’t set and “forget” your integration because WhatsApp users expect quick responses
Google Reviews QR Codes
Businesses can now generate custom QR codes directly from their GBP, allowing customers to instantly leave reviews after scanning.
The best places to use your QR code include:
- Receipts and invoices
- Business cards
- Truck wraps
- Email signatures
In my industry, there is a term called “friction” that describes how easy or difficult a task is. In the case of customer reviews, the easier the process is, the more people will do it. That’s what QR codes help with.
AI-Powered Business Descriptions
Google has also introduced AI-powered business descriptions, which are based on your website information and existing GBP. This feature enables HVAC companies to create or update their description (up to 750 characters).
Emoji Review Reactions
Business owners can now use emoji reactions in review responses, reflecting the evolution of how we communicate in customer interactions. Emojis such as hearts, prayer hands, and fire symbols are now commonplace.
Enhanced Video Verification
The enhanced video verification feature allows businesses to review their verification video before submitting, ensuring every box is checked. This new feature lowers the rate of failed verifications that many small businesses struggle with.
Getting the Most from GBP
Now that your HVAC Google Business Profile is set up, it’s time to optimize it to maximize customer responses.
Here is a list of essential optimizations you should make for your GBP:
Q & A’s
GBP allows you to populate your listing with Q&As about your business. When your profile goes live, it’s a good idea to fill out some essential Q&As about your business.
Think about the most common questions you have heard from customers in the past and add them to your profile.
Pro Tip: Customers can also provide answers about your business, so review any contributions for accuracy
Add Photos
Adding high-quality, relevant photos to your GBP listing can increase rankings and website clicks.
Various studies reveal a direct correlation between GBP photos and search performance. Remember that the images you add should be relevant to your business and your services.
They could be photos of you and your crew, your service vehicles, and on-site work. Ensure the images are high-definition and not blurry.
Add Service Locations
As an HVAC contractor, you will likely service more than one city or area. You must list these service areas on your GBP listing.
Here’s a simple tutorial on recording multiple service areas on your Google Business Profile. Make sure to list all the places you service to show up on more local intent searches.
Consistent NAP
NAP stands for name, address, and phone number. Google doesn’t like inconsistent NAP information, and it will omit listings for the same business if their NAP info differs across sites. It may seem mundane, but it’s a mistake many people make.
You must ensure that your business name, phone number, and address are listed and spelled consistently across all platforms.
That means your official website, your GBP listing, and any review websites you may be listed on (and you should be listed on all of them, by the way).
Service Listing
Being thorough with your service listing will also help you appear in more searches. Make sure to add every HVAC service you offer on your GBP listing.
Remember to update your service list if you have recently added new services to your repertoire.
Maximizing Google Business Profile for HVAC Companies
Google Business Profile is a simple, cost-free way to gain visibility online for your local HVAC business.
By claiming and optimizing your free Google listing, you become eligible to appear in local search results and gain publicly visible customer reviews.
Our internal study found several often-overlooked tasks that hold back many HVAC businesses from maximizing visibility, but that also present opportunities for those willing to complete them.
For example, adding your website URL to your Google Business Profile is a proven way to increase rankings and conversions.
Additionally, adjusting your primary business category based on seasonality and customer demand can put you in front of your target customers during their peak HVAC needs.
For help with optimizing your Google Business Profile and maximizing Google Maps rankings in 2026, reach out to HVAC Webmasters for a free consultation.















